Do you have more information on each item?
Each item is described in detail in the listing description. If you have any further questions please message us through the Contact Seller button or by emailing us at firstname.lastname@example.org.
Can I use your chandeliers in the USA and Canada?
Yes, all our chandeliers can be used in Canada and the USA by either using E14 globes (available in our store), or adding a small screw-in converter (also available in our store) to the bulb section of the chandelier. Once attached, this cannot be seen and allows for the use of E12 globes.
Can I use your photos for descriptions?
No sorry, we own the copyright to the photos and descriptions, so they are not available for use without express permission from Ivory & Deene Pty Ltd.
How long will it take to get my item?
We post Monday through Friday and if your payment is received before midday, your item will be posted on the same day.
Where do you ship from?
All items are posted from Tasmania, Australia.
Do you offer international postage?
Yes, the exact cost is shown in each item description.
What countries do you post to?
We post to most countries around the world, please see the Postage and Payments tab in the item description for more details.
How much does it cost to post to my country?
Please see the Postage and Payments tab in the item description for exact shipping cost to your country.
How much is postage and handling within Australia?
Postage and handling does vary. Most fixed price listings are free shipping to anywhere in Australia, but please see the Postage and Payments tab in the item description for more details on each listing.
How much is international shipping and handling?
Please see each individual listing to see the exact shipping cost, which covers postage, packing and handling fees. Please see the Postage and Payments tab in the item description for more details.
Do you combine postage?
We do not combine postage for auction items. Most of our fixed price listings offer free shipping but for more details please see the Postage and Payments tab in the item description.
How do I pay for my purchase?
We accept bank deposit, paypal or money order.
For international customers we accept Paypal only.
How soon after payment will my item be sent?
If you purchase an item before midday it will be posted the same day. If purchased after midday it will be posted the next business day. We do not ship on weekends or Public Holidays.
What is the return policy?
If for any reason, you are not satisfied, please tell us and we will happily refund your purchase price of the item returned to us in original condition.
Please see the Postage and Payments tab in the item description for our full return policy.