Terms & Conditions

Your purchase of products from us constitutes your agreement to follow these Terms and Conditions and to be bound by them.

Subject to Change

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from us or use our Web Site.

Shipping and Processing Fees

Our shipping and processing charges are intended to compensate our company for the cost of processing your order, handling and packing the products you purchase and delivering them to you. Please note that all import duties, vat fees, etc, vary from country to country and are the responsibility of the buyer.

Accept Payment Methods

Payment methods accepted are bank deposit, paypal and all major credit cards.

Hyperlinks to other Web Sites

To the extent our web site contains hyperlinks to outside services and resources, the availability and content of which Ivory & Deene Pty Ltd does not control, any concerns regarding any such service or resource, or any hyperlink thereto, should be directed to the particular outside service or resource.

Disclaimer

This Web Site and all Content available on this Web Site are provided on an “as is” basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this web site, that your use of this Web Site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this Web Site, and that Ivory & Deene Pty Ltd shall not be liable for any damages of any kind related to your use of this Web Site.

Inaccuracy Disclaimer

From time to time there may be information on our Web Site or in our catalogue that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Ivory & Deene Pty Ltd reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).

Refund Policy

Ivory & Deene Pty Ltd strives to achieve the highest level of customer service. We want you to be fully satisfied with every item that you purchase from us. If you are not satisfied with an item that you have purchased online, you may return the unused item within 14 days for a refund of the purchase price, minus 20% restocking fee.

Items must be returned in new condition, in original packaging (whenever possible) and with all paperwork, parts and accessories to ensure full credit.

You can expect a refund within 14 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.


Return Instructions:

1)  All products must be returned in the same condition it was received, in original packaging (whenever possible), and with all paperwork, parts and accessories to ensure full credit.

2)  Enclose your order number, customer name, and address with the item.

3)  All return postage is the responsibility of the buyer. We do not accept C.O.D. deliveries. For your protection, we recommend that you use Express Post or Registered Mail.

For customer service questions regarding your order and return address details, please email us at hello@ivoryanddeene.com

Copyright Notice

All images and text are copyrighted by Ivory & Deene Pty Ltd.